 |
Q1:
|
I need my
home computer repaired do I drop it off
at Bay Town Networks? |
| |
A1:
|
No, Bay
Town Networks will come to your home to
pickup your PC or fix it on-site
depending on the situation. |
|
|
|
|
|
|
Q2: |
I am
not able to be home during regular
business hours to meet a computer
technician to fix my |
|
|
|
computer. |
|
|
A2: |
No
problem, Bay Town Networks operates
between the hours of 5pm – 10pm Monday –
Friday and 10am – 5pm |
|
|
|
Saturday
and Sunday to accommodate your schedule. |
|
|
|
|
|
|
Q3: |
Do you
guarantee your service? |
|
|
A3: |
Yes!
If you're not satisfied with your
service, please contact us. We
guarantee our on-site service for
30-days. If |
|
|
|
there is
a problem with the service we provided
and you notify us within the stated time
period, we will work to |
|
|
|
remedy
your problem quickly and at no
additional cost. For further details,
please see our
100% Satisfaction
|
|
|
|
Guarantee. |
|
|
|
|
|
|
Q4: |
What
forms of payment does Bay Town Networks
accept? |
|
|
A4: |
We are
currently only accepting cash or
personal check. |
|
|
|
|
|
|
Q5: |
What do I
need to know before I have a Computer
Specialist visit my home? |
|
|
A5: |
A person
at least 18 years of age must be present
during the entire time period that
services are provided. Bay |
|
|
|
Town
Networks Computer Specialists must
receive: full access to the computer(s)
and/or peripheral(s) to be |
|
|
|
serviced,
access to your residence, your consent
and cooperation to enter your residence,
a safe working |
|
|
|
environment, working space and
electrical power. |
|
|
|
|
|
|
Q6: |
What can
I expect when a Computer Specialist
visits my home? |
|
|
A6: |
Upon
arrival, Bay Town Networks Computer
Specialists are required to provide
proper identification verifying |
|
|
|
himself
or herself as a Bay Town Networks
Computer Specialist (verbally as well as
business card presentation). All |
|
|
|
Computer
Specialist are highly trained customer
focused field service professionals.
All though our Computer |
|
|
|
Specialists will receive full detailed
information regarding your problem or
situation before arriving at your home
it |
|
|
|
will be
helpful if the client debrief them on
the problem or situation. Upon
completion of every job, the Computer
|
|
|
|
Specialist will provide an
understandable and concise verbal and
written statement presenting the
particular facts |
|
|
|
of the
client's case and the conclusive methods
or procedures used to rectify the
situation or problem. |
|
|
|
|
|
|
Q7: |
I am a
small business owner can Bay Town
Networks service our corporate network? |
|
|
A7: |
No, Bay
Town Networks is strictly an after hours
home computer service and support
company. We refer all small business
related computer service to Crawford,
Pimentel & Co., Inc.
www.CrawfordPimentel.com/its |